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Questions about a product or an order? Send us a message and our team will reply.
We reply within 24 to 48 hoursCalls 9 am to 6 pm ET, Monday to Friday
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What Do You Need Help With?
- Order HelpTracking, address changes and cancellations before your order ships.Ask about an order
- Start a ReturnRequest a return within 30 days of delivery.Start a return
- Warranty ClaimSomething not working as it should? Tell us what happened within 14 days of noticing it.File a warranty claim
- Register Your ProductRegister your Cybeart product for its warranty in under a minute.Register a product
- Business & Bulk OrdersChairs and gear for offices, esports teams, gaming cafes and schools, including custom branding.Ask for a quote
- Manuals & DownloadsManuals for every product, plus software for our mice and keyboards.Open Resources
Quick Answers
Answers Before You Write
How do I track my order?
A tracking link is emailed when the order leaves the warehouse. If the label shows no movement after two business days, email cs@cybeart.ca with your order number.
Can I cancel or change my order?
Yes, free of charge before it ships: email cs@cybeart.ca with your order number. Address changes are usually possible before dispatch. Once shipped, an order cannot be cancelled, but you can request a return after delivery if it qualifies.
How do I start a return?
Email cs@cybeart.ca with your order number and the reason. The team confirms eligibility and sends the return instructions and address. Do not ship anything back before receiving them.
My order arrived damaged or with a missing part.
Email cs@cybeart.ca within 48 hours of delivery with photos of the outer box, inner packaging, shipping label and the item, and we arrange the replacement part or item.
How do I claim warranty?
Submit the warranty claim form on cybeart.ca within 14 days of noticing the defect, with your order number, photos, a 10-30 second video of the issue and a photo of the serial label. The team replies within 24-48 hours. Chairs are resolved with replacement parts; faulty peripherals are collected when the replacement ships.
Where is the serial number?
Chairs: on the label under the seat. Mice and keyboards: on the label on the underside of the product and on the box.
Didn't find an answer to your question?
Registered Office
Mississauga, Ontario
Cybeart Inc., 5510 Ambler Drive, Unit 6, Mississauga, ON L4W 2V1
- Shipping
- In-stock items ship from our Ontario warehouse within 1-2 business days.
Other Ways to Reach Us
Find the Right Team
Customer Care
- cs@cybeart.ca
- Phone
- +1 905 629 00109 am to 6 pm ET, Monday to Friday
- Chat
Business & Partners
- Business & bulk orders
- Ask for a quote
- Creators, teams and retailers
- Partner with us
Shop in Another Region
- Canada
- cybeart.ca
- India
- cybeart.in
- Middle East
- cybeartmea.com
Follow Cybeart
Cybeart is a global gaming chairs and peripherals brand founded in 2020, with stores for the USA, Canada, India and the Middle East, official licenses with Warner Bros. and DC, and TUV SUD and BIFMA certified chairs.