Frequently Asked Questions

In-stock items ship from our Mississauga, Ontario location within 1-2 business days. Standard delivery takes 3-9 business days and Express 1-2 business days across Canada. Yukon, NWT and Nunavut ship by weight and can take longer. These are estimates, not guarantees.

No. Shipping is charged on every order and calculated at checkout by weight and destination, so you see the exact cost before you pay. Ontario and Quebec: Standard $6.99-$9.99, Express $13.99-$24.99. Other provinces: Standard $6.99-$14.99, Express $19.99-$29.99. Pickup in Mississauga is free.

cybeart.ca ships within Canada only. For the United States, shop at cybeart.com; for India, cybeart.in; for the Middle East including Saudi Arabia and the UAE, cybeartmea.com. We do not ship to other countries at the moment.

Yes. Free pickup is available at 5510 Ambler Drive, Unit 6, Mississauga, Ontario L4W 2V1, from 11 am to 5 pm. Choose Pickup at checkout and wait for the ready-for-pickup email before coming in. Everything else is sold online at cybeart.ca.

Join the newsletter on cybeart.ca for $20 off your first order. Current offers are always shown on the product pages and at checkout.

Yes. Shop Pay Installments is offered at checkout on eligible orders, splitting the price into interest-free payments. Availability and terms are shown at checkout.

Yes. Our affiliate program supports content creators. Sign up on the Affiliate Program page and you will receive a unique link or coupon code to share on your profiles, in-stream banners and more.

Yes. Email cs@cybeart.ca with the products, quantity and delivery location and the team will come back with pricing and lead times. We supply gaming cafes, esports teams, offices and colleges, including custom-branded chairs.

Yes. Cybeart products are officially licensed with Warner Bros. and DC: The Batman, Batman Classic, Superman, Harry Potter, The Lord of the Rings, Game of Thrones, House of the Dragon and Rick and Morty.

Cybeart products are Made on Earth, By Humans: designed by Cybeart and built with materials and components from specialist makers around the world.

Email cs@cybeart.ca or use the contact form on cybeart.ca. We reply within one business day.

APEX 2.0 is the flagship: Endura Nappa leatherette rated for 1,000,000 abrasion cycles, ErgoSync 4D lumbar built into the backrest, ADC12 aluminum alloy wheelbase and a 3-year warranty, 5 years when registered with a review. NEO 2.0 is the essential series: NeoTex leatherette rated for 200,000 cycles, a built-in lumbar arch plus a memory foam lumbar pillow, reinforced metal wheelbase and a 1-year warranty, 3 years when registered with a review. Seat, foam, 4D armrests, 135-degree recline and the AeroMag neck pillow are the same on both.

Choose APEX 2.0 if you sit 8 hours or more a day, have lower-back pain, or want precise lumbar tuning and the most durable upholstery. Choose NEO 2.0 for premium ergonomic comfort with a simpler setup. Both fit users from 5'5" to 6'4" and up to 330 lbs.

APEX 2.0 and NEO 2.0 fit users from 5'5" (165 cm) to 6'4" (193 cm) and support up to 330 lbs (150 kg) on a BIFMA-certified Class 4 gas lift. If you are outside that range, email support with your height and weight before ordering.

The seat height adjusts over 8 cm (48-56 cm from the floor) and the armrests over 7 cm, so many people just outside the range are comfortable. Email support with your height, weight and desk height and the team will confirm before you order.

Yes. Both series are designed for 8-16 hour days at a desk: high-density cold-cured foam, adjustable lumbar support, 4D armrests, synchronized tilt and BIFMA certification. The Originals colors suit an office as well as a gaming setup.

You are paying for materials and certification: leatherette rated for 200,000 to 1,000,000 abrasion cycles instead of the 20,000 typical of standard PU, cold-cured foam rather than cut foam, an aluminum alloy or reinforced metal base, BIFMA and TUV SUD certification, and up to 5 years of warranty when registered with a review. Over five years of daily use that costs less per day than replacing a cheaper chair twice.

It is designed for daily use over many years. The upholstery is abrasion tested to 1,000,000 cycles on APEX 2.0 and 200,000 on NEO 2.0, the frame and gas lift are BIFMA certified, and the warranty covers 3 years on APEX and 1 year on NEO, plus 2 more years when you register the chair and leave a review.

APEX 2.0: The Batman, Batman Classic, Superman, The Lord of the Rings, Rick and Morty, Gryffindor and Slytherin. NEO 2.0: The Batman, Batman Classic and Superman. All are officially licensed with Warner Bros. and DC. Availability varies, so check the product page.

ErgoSync 4D lumbar support built into the backrest. Two knobs on the back adjust its height and depth so the support sits exactly in the curve of your lower back, with no loose pillow.

Endura Nappa leatherette, TUV SUD certified for over 1,000,000 abrasion cycles (50x standard leatherette), fire rated, breathable and resistant to sweat, scratches, UV and fading. The Rick and Morty edition uses EnduraWeave fabric. Neither is animal leather.

Premium 4D PU-padded armrests with a shadow chrome finish, adjustable for height, forward and back, side to side, and angle.

High-density cold-cured foam in the seat and backrest, medium-firm: supportive for long sessions without feeling hard, and it holds its shape for years.

A heavy-duty ADC12 die-cast aluminum alloy wheelbase (700 mm) with a BIFMA-certified Class 4 gas lift and five 60 mm PU casters that roll silently on hardwood, tile and carpet. The chair is BIFMA, ANSI and TUV SUD certified.

A magnetic neck pillow with cooling-gel memory foam. It attaches to the top of the backrest with no straps or clips and slides up or down to match your height. Included with both APEX 2.0 and NEO 2.0.

Anyone who spends 8 hours or more a day in the chair and wants Cybeart's most durable upholstery, the adjustable ErgoSync lumbar and the longest warranty.

A lumbar arch built into the backrest plus a memory foam lumbar pillow for anyone who prefers extra cushioning or a deeper arch.

NeoTex leatherette, TUV SUD certified for 200,000 abrasion cycles (10x standard PU), breathable, scratch resistant and resistant to humidity, sweat, UV and fading. It is not animal leather.

4D PU-padded armrests, adjustable for height, forward and back, side to side, and angle.

The same high-density cold-cured foam as APEX 2.0 in the seat and backrest, medium-firm and shape-retaining.

A reinforced heavy-duty metal wheelbase with a BIFMA-certified Class 4 gas lift and 60 mm PU casters. The chair is BIFMA, ANSI and TUV SUD certified.

Anyone who wants APEX-level ergonomics and comfort with a simpler lumbar setup at a smarter price.

Seat width 53.5 cm (32.5 cm between the side bolsters), usable seat depth 52 cm (57 cm total), backrest 83 cm high and 56.5 cm wide, seat height 48-56 cm from the floor, armrests 67.5-75 cm from the floor and 45-50 cm apart, overall 57.5 x 56.5 x 158 cm. Net weight 30 kg, boxed 32 kg. Same for APEX 2.0 and NEO 2.0.

Yes for standard desks. The armrests adjust from 67.5 to 75 cm from the floor, so they slide under most desks of 72-76 cm, and the 70 cm wheelbase needs about 70 cm of floor width.

Up to 135 degrees, with a synchronized seat tilt of up to 30 degrees and a multi-angle lock, on both APEX 2.0 and NEO 2.0.

The leatherette on both series is breathable and sweat resistant, the cold-cured foam does not trap heat like soft foam, and the AeroMag neck pillow has a cooling-gel layer. For very warm rooms the Rick and Morty edition in EnduraWeave fabric is the coolest option.

Yes. The 60 mm PU casters are silent and do not mark hardwood, tile or carpet.

About 8-10 minutes for APEX 2.0 and 15-20 minutes for NEO 2.0 with the tools in the box, one person. On-site assembly is not offered.

Backrest, seat, armrests, wheelbase, five casters, gas lift, tilt mechanism, covers, AeroMag neck pillow, assembly hardware and tools, and the manual. NEO 2.0 also includes the lumbar pillow.

Wipe with a soft microfiber cloth, lightly damp if needed, and dry it off. Avoid bleach, solvents, abrasive pads, soaking and direct heat; harsh chemicals also void the warranty.

Sharp objects, pet claws, direct heat, long sun exposure and leaving sweat or spills on the surface. Wipe spills off promptly and keep the chair away from heaters and windows.

Yes. Retighten every bolt on the backrest, armrests, seat and mechanism with the included tool after the first few weeks, then every few months. Most creaks come from a bolt that loosened in early use.

Send support a short video of the seat sinking with nobody seated, a photo of the label under the seat and your order number. If the gas lift is at fault we send a new BIFMA Class 4 gas lift with a fitting video under warranty.

Check that the lever under the seat is pressing the gas lift button; the mechanism can sit slightly misaligned after assembly. If it still does not move, send a short video to support.

Turn the tension knob under the seat to adjust the resistance and try the lock lever in each position. If it will not lock, send a short video to support.

Check the floor is level, then retighten every bolt on the backrest, armrests, seat and mechanism with the tool from the box and check the casters, base and gas lift are fully seated. If it continues, contact support with a short video.

Place it on the metal plate area at the top of the backrest; the magnets hold it there. If the hold feels weak, send a photo to support and we will replace the pillow.

Casters: remove any hair or thread wrapped around the wheel. Armrests: tighten the bolts under the seat. If a part is broken or will not adjust, send a photo or short video to support with your order number.

Send photos, the chair's age, any cleaning products used and whether it sits in sun or near a heater, and the team will review it under warranty.

Yes. Gas lifts, casters, armrests, pillows and other parts are available; email cs@cybeart.ca with your model and the part you need. Parts for APEX 1.0 and NEO 1.0 are limited and handled case by case.

Xeus for competitive play: true 8K polling, 39 g, PixArt 3950 sensor. Artemis for a wireless all-rounder with a hot-swappable spare battery and up to 40 hours. Ghost for a light wired mouse at 49 g. Pocket or Arcus for quiet ergonomic office use on an AA battery.

Xeus. At 39 g with true 8,000 Hz polling and the PixArt 3950 sensor it is built for competitive play. If you want a spare battery and do not need 8K, Artemis at 52 g is the all-rounder.

Xeus is lighter (39 g vs 52 g), has the higher-end sensor (PixArt 3950 vs 3311), polls at up to 8,000 Hz (Artemis 1,000 Hz) and uses optical switches. Artemis has Hyperswap hot-swappable batteries with a spare in the box, longer battery life (up to 40 hours vs about 34 at 1,000 Hz) and comes in The Batman edition. Both are tri-mode: wired, 2.4 GHz and Bluetooth.

Bluetooth runs at 125 Hz on every model, which is fine for laptops, travel and office work but not competitive play. Use the 2.4 GHz receiver or the cable for gaming.

Yes. All Cybeart mice work on Windows, macOS, Linux and Android. Cybeart NODE software for custom settings is Windows only; everything essential works without it.

Artemis and Xeus are tri-mode: 2.4 GHz wireless, Bluetooth 5.1 and wired USB. Ghost is wired only. Pocket and Arcus are dual-mode wireless (2.4 GHz and Bluetooth).

Artemis, Xeus and Ghost gaming mice: 2 years. Pocket and Arcus ergonomic mice: 1 year.

No. Cybeart mice have no RGB lighting, which keeps weight and battery drain down. A single small indicator light shows DPI level, charging and pairing status.

PTFE (Teflon) feet on every model for a smooth, low-friction glide. Xeus includes a spare set in the box.

Artemis and Xeus use a 1.8 m paracord cable, USB-C at the mouse and USB-A at the computer, and a USB-A 2.4 GHz receiver (Xeus ships with the 8K receiver). Ghost has a fixed 1.6 m braided USB-A cable.

On each product's page on cybeart.ca: open the Support section and click Download NODE. There is a separate NODE build for every mouse and keyboard model, Windows only.

PixArt 3311 sensor: 12,000 DPI in hardware and up to 24,000 DPI via NODE, 300 IPS tracking and 35 G acceleration.

52 g with the battery fitted, 42.5 g without. Size 125 x 63 x 38 mm.

Up to 40 hours. Hyperswap gives you a 300 mAh battery plus a 300 mAh spare in the box, so you swap and keep playing while the other charges over USB-C.

1,000 Hz (1 ms) wired and on 2.4 GHz; 125 Hz on Bluetooth.

Kailh micro switches rated for 80 million clicks.

Yes. Artemis comes in Black, White and an officially licensed The Batman edition, which pairs with The Batman keyboard, mouse pad and chair.

True 8K: 8,000 Hz wired and wireless at 0.125 ms latency with the included 8K receiver. Bluetooth runs at 125 Hz.

PixArt 3950 sensor: 30,000 DPI in hardware and up to 42,000 DPI via NODE, 750 IPS tracking and 50 G acceleration.

39 g. Size 120 x 63 x 38 mm.

Up to 34 hours at 1,000 Hz or up to 12 hours at 8,000 Hz from the 300 mAh battery. Running 8K uses more power, which is normal.

TTC optical switches rated for 100 million clicks.

8K polling benefits users with a high-refresh monitor and a modern CPU. If a game stutters at 8,000 Hz, set 1,000 Hz in NODE; the mouse performs like a top-tier 1K mouse at that setting.

Yes. Ghost is a wired mouse with a 1.6 m braided USB-A cable, no battery and no RGB.

Instant 825 optical sensor: up to 12,800 DPI, 60 IPS tracking and 20 G acceleration.

500 Hz out of the box, up to 1,000 Hz via Cybeart NODE.

49 g without the cable. Size 130 x 70 x 44 mm.

Huano micro switches rated for 5 million clicks, with 5 buttons.

Ergonomic wireless office mice with silent switches: PixArt 3212 sensor, 2,400 DPI, 2.4 GHz receiver plus Bluetooth with 10 m range, one AA battery and PTFE feet. Pocket is compact at 72 g; Arcus is a full-palm shape at 85 g. Black or Mocha Mousse.

No. They run on one AA battery, which is easy to replace and lasts a long time at the 125 Hz productivity polling rate.

They are built for office comfort and quiet clicks rather than esports. For gaming choose Ghost, Artemis or Xeus.

Press the DPI button behind the scroll wheel to cycle six levels; the indicator light color shows the level. Xeus: 800 red, 1600 blue, 3200 purple, 6400 green, 10000 yellow, 30000 cyan. Artemis: 800 yellow, 1600 blue, 2400 purple, 3200 green, 6400 red, 12000 cyan. Ghost: 800 yellow, 1600 blue, 3200 purple, 4800 green, 6400 red, 12800 cyan. Custom steps are set in NODE.

The switch underneath: UP is 2.4 GHz, DOWN is Bluetooth; plugging in the cable is wired mode. 2.4 GHz: switch up and plug in the receiver (Xeus uses the 8K receiver). Bluetooth: switch down and pair "Xeus" or "Artemis" from your device. To re-pair either mode, hold Left + Right + Wheel click for 3 seconds.

Flashing red is low battery. Solid red is charging. When full, Xeus returns to the DPI color and Artemis turns the light off. Green flashing means 2.4 GHz pairing, blue flashing means Bluetooth pairing.

Set the switch underneath to UP (2.4 GHz) or DOWN (Bluetooth), then charge for 15-20 minutes with the Cybeart cable from a computer USB port. Artemis: swap in the spare battery. Pocket or Arcus: fit a fresh AA the right way round. Still nothing: email support with a short video and a photo of the serial label.

Plug the receiver directly into the PC, not a hub, and away from Wi-Fi routers and USB 3.0 ports. Re-pair by holding Left + Right + Wheel click for 3 seconds, then plug the receiver back in. Charge fully. On Xeus, if a game stutters at 8,000 Hz, set 1,000 Hz in NODE. Still failing: email support with a short video and the serial label photo.

Clean the sensor with a dry brush or air, use a cloth mouse pad rather than glass, and try another USB port. If it continues, email support with a short video.

Close any auto-clicker or macro software, reset the buttons in NODE and test in a text box. If a single press still registers twice it is a warranty case: email support with a short video and the serial label photo.

Charge fully with the Cybeart cable. Xeus at 8,000 Hz lasts about 12 hours, which is normal; at 1,000 Hz about 34 hours. Artemis lasts up to 40 hours. If you get far less than that at 1,000 Hz, email support.

X75 Rhino for a CNC aluminum build with an 8,000 mAh battery. Akula 99 for full size with number pad and knob. Nighthawk 75 for compact with an F-row and volume knob. Akula 65 for the smallest footprint. All four are tri-mode with hot-swap switches and PBT keycaps. The Lite versions of Nighthawk 75, Akula 99 and Akula 65 are the same layouts, wired only.

Hot-swappable switches and keycaps, a 5-layer gasket mount with sound-dampening foam, full N-key rollover, 100% anti-ghosting and 1,000 Hz polling. Tri-mode models use double-shot PBT Cherry-profile keycaps and pre-lubed linear switches rated for 60 million keystrokes; Lite models use ABS keycaps.

Lite keyboards (Nighthawk 75 Lite, Akula 99 Lite, Akula 65 Lite) are wired only with a 1.6 m cable, rainbow RGB instead of per-key aRGB, and ABS keycaps instead of PBT. Same layouts, hot-swap switches and gasket mount, in Black. Ideal for a desk where the keyboard never moves.

Pre-lubed linear switches rated for 60 million keystrokes: MK III Gen 1 on X75 Rhino (1.8 mm actuation), MK II Gen 1 on Nighthawk 75 (1.5 mm), MK I Gen 1 on Akula 99 and Akula 65 (1.5 mm), MK XI Gen 1 on the Lite series. All boards are hot-swappable, so you can fit other compatible 3-pin or 5-pin mechanical switches without soldering.

Yes. X75 Rhino, Nighthawk 75, Akula 99, Akula 65 and the Lite series work with Windows, macOS, Linux and Android, and the tri-mode models also pair with iPad and iPhone over Bluetooth. Core functions are plug-and-play; a Mac mode swaps the Command and Option keys.

Tri-mode models connect three ways: Bluetooth 5.1, 2.4 GHz wireless with the stored receiver, and wired USB-C. The Lite models are wired only.

No. Everything essential works out of the box using the Fn shortcuts. Cybeart NODE (Windows) adds custom lighting and key settings; download it from the Support section of the product page.

Yes. Fn + \ cycles lighting effects and the Fn + arrow keys adjust brightness and speed on the keyboard itself; NODE gives per-key control on aRGB models. Lite models have rainbow RGB with onboard controls.

Yes. Every model lets you change switches without soldering, and a keycap and switch puller is included.

N-key rollover means every key you press registers, no matter how many at once; anti-ghosting means no phantom keystrokes. Both matter for gaming combos, shortcuts and fast typing.

Linear switches move straight down with no bump or click, and factory lubrication removes scratchiness, so every keypress feels smooth and consistent from day one.

Tri-mode keyboards connect to iPad, iPhone and Android over Bluetooth. Console support is not guaranteed; email support with your console model before buying.

Switch it off or unplug it, then use a soft brush, air blower or microfiber cloth. Keycaps pull off for a deeper clean. Avoid liquids and harsh cleaners.

75% layout with 81 keys, keeping the function row and arrow keys in a compact footprint.

A CNC-machined aluminum frame weighing 1,665 g, a 5-layer gasket mount with Poron and IXPE foam for a soft, cushioned feel, and a deep, dampened sound.

Tri-mode: Bluetooth 5.1, 2.4 GHz wireless and wired USB-C, with a detachable cable included.

Up to 500 hours with lighting off or about 40 hours with lighting on from the 8,000 mAh battery, depending on use.

Cybeart MK III Gen 1 pre-lubed linear switches with 1.8 mm actuation, rated for 60 million keystrokes, on a hot-swap board.

319.5 x 134.4 x 42.7 mm and 1,665 g (1,715 g with cable).

Gamers and setup enthusiasts who want a compact metal-body flagship that stays planted on the desk.

75% layout with 81 keys and a dedicated volume knob.

In Office mode the knob turns for volume and presses to mute; long-press it to switch to Game mode, where it controls lighting.

Tri-mode: Bluetooth 5.1, 2.4 GHz wireless and wired USB-C with a 1.6 m braided cable.

Up to 266 hours with lighting off or about 22 hours with lighting on from the 4,000 mAh battery, depending on use.

Cybeart MK II Gen 1 pre-lubed linear switches with 1.5 mm actuation, rated for 60 million keystrokes, on a hot-swap board.

365.9 x 139 x 41.1 mm and 850 g.

Yes. Nighthawk 75 comes in Signature, White and an officially licensed The Batman edition with dye-sublimated PBT keycaps.

99% layout with 99 keys, a number pad and a volume knob: full-size function in a smaller footprint.

Gamers and professionals who want the number pad and navigation cluster without the bulk of a true full-size board.

Tri-mode: Bluetooth 5.1, 2.4 GHz wireless and wired USB-C with a 1.6 m braided cable.

Up to 400 hours with lighting off or about 32 hours with lighting on from the 8,000 mAh battery, depending on use.

Cybeart MK I Gen 1 pre-lubed linear switches with 1.5 mm actuation, rated for 60 million keystrokes, on a hot-swap board.

A smooth, softer feel from the 5-layer gasket mount and Poron and IXPE sound-dampening foam, with a muted, deep sound.

406.76 x 139.31 x 43.28 mm and 1,132 g (1,183 g with cable).

65% layout with 67 keys and no function row; Fn plus the number row gives F1-F12.

Gamers who want maximum mouse room, compact desks and travel setups.

Tri-mode: Bluetooth 5.1, 2.4 GHz wireless and wired USB-C with a 1.6 m braided cable.

Up to 200 hours with lighting off or about 25 hours with lighting on from the 4,000 mAh battery, depending on use.

Yes. Per-key aRGB lighting and hot-swap switches, like the other tri-mode models.

325.09 x 115.62 x 43.81 mm and 723 g (770 g with cable).

The switch on the top edge selects 2.4G, Wired or BT. 2.4 GHz: select 2.4G, hold Fn + ~ for 3 seconds (Akula 65: Fn + Q), then plug in the receiver, which stores in a compartment on the keyboard. Bluetooth: select BT, hold Fn + 1, 2 or 3 (Akula 65: Fn + E, R or T) for 3 seconds and pair the "5.0" name, for example "AKULA 99 5.0". Short-press the same keys to switch between up to 3 devices.

Fn + W for Windows, Fn + E for Mac, Fn + Q for Android (Akula 99 also Fn + R for iOS). In Mac mode the Win and Alt keys become Command and Option. Akula 99 Lite has a physical Android / WIN / MAC switch instead.

Hold Fn + B: the side light bar (X75 Rhino, Akula 99) or the number keys (Akula 65, Nighthawk 75 F1-F10) show the level in steps, green when full and red when low. Charging shows a running light, solid green when full.

With the supplied cable from a computer USB port. Do not use fast phone chargers or non-standard adapters. Switch the keyboard off if it will be unused for a long time.

If the switch on the top edge is on Wired with no cable connected, the keyboard is switched off. Move it to 2.4G or BT, or plug in the cable, charge for 20 minutes from a computer USB port, then hold Fn + Esc for 3 seconds to reset. Still nothing: email support with a short video and a photo of the serial label.

Press Fn + Win once to unlock it, then Fn + W to set Windows mode. On Akula 99 Lite, move the top-left switch to WIN.

The keyboard is in Mac or Android mode. Press Fn + W for Windows mode. On Akula 65, Fn + Left Ctrl swaps the number row between numbers and F-keys.

Fn + W swaps WASD and the arrow keys; press Fn + W again to switch back.

In wireless mode the lights sleep after about a minute idle; press any key. Fn + \ cycles lighting effects and Fn + up arrow raises brightness. If the lights were turned off, Fn + \ brings them back.

The knob is in Game mode. Long-press the knob (Nighthawk 75) or the mode key (Akula 99 and the Lite models) to switch to Office mode: turn for volume, press to mute.

Test it in a text box. Pull that key's switch with the included puller and swap it with a neighbor's: if the fault moves with the switch, we send a replacement switch; if it stays, email support with a short video for a warranty case.

Unplug it, switch it off and do not power it on. Liquid damage is not covered by warranty, but email support and the team will advise on repair or replacement options.

RGB lighting uses most of the power; test with lights off. Rated life with lights on / off: Akula 99 32 / 400 hours, Akula 65 25 / 200, Nighthawk 75 22 / 266, X75 Rhino 40 / 500. Far below that with lights off is a warranty case.

Hold Fn + Esc for 3 seconds. Lighting and settings reset; saved Bluetooth devices are kept.

Yes. The micro-woven cloth surface gives a balanced glide with stable stopping control, works with optical and laser sensors, and the 4 mm natural rubber base keeps the pad planted during fast play.

They are balanced: a high thread-count micro-woven surface that glides smoothly but stops predictably, tuned for both high-DPI and low-DPI players. Every Cybeart pad uses the same surface, so pick by size and design.

XXL desk mat 900 x 400 mm for keyboard-plus-mouse setups and low-DPI play; Large 450 x 400 mm for a mouse-only area with generous room; Medium 300 x 250 mm (Ghost Edition only) for tight desks. All are 4 mm thick.

Yes. Choose the Large or XXL size for wide arm movement.

Yes, on the XXL 900 x 400 mm desk mat.

Yes. The surface is compatible with optical and laser sensors, wired or wireless.

Yes. Every licensed design is officially licensed with Warner Bros. and DC, including The Batman, Superman, Harry Potter, The Lord of the Rings, Game of Thrones, House of the Dragon and Rick and Morty.

Yes. The Aurora series has a software-controlled 16.8 million color LED edge and is available on selected designs on cybeart.ca. All other pads are the Rapid series without lighting.

An exclusive micro-woven cloth with a high thread count and a spill-proof coating, optimized for precise tracking with both optical and laser mice.

Yes. The spill-proof coating resists everyday spills and staining. Wipe spills off promptly.

Wipe with a damp microfiber cloth and mild soap for light stains, then air dry flat. No machine washing, bleach or harsh scrubbing. If the base slips, wipe it with a damp cloth and let it dry.

Yes. Roll it gently with the surface outward. Do not fold it sharply or store it while wet.

Yes. Never-Fray overlocked stitching on every pad, with high-density reinforced stitching on the Rapid series.

100% natural rubber, 4 mm thick, for a firm non-slip grip on the desk.

A 1-year limited warranty covering stitch fraying or surface delamination under normal use.

Yes, free of charge before it ships: email cs@cybeart.ca with your order number. Address changes are usually possible before dispatch. Once shipped, an order cannot be cancelled, but you can request a return after delivery if it qualifies.

A tracking link is emailed when the order leaves the warehouse. If the label shows no movement after two business days, email cs@cybeart.ca with your order number.

In-stock chairs ship within 1-2 business days. Pre-orders ship in waves as stock arrives and we cannot confirm a date in advance. Email cs@cybeart.ca with your order number for the latest update.

Yes. Shop Pay Installments is offered at checkout on eligible orders, splitting the price into interest-free payments. Availability and terms are shown at checkout.

Join the newsletter on cybeart.ca for $20 off your first order. Current offers are shown on the product pages and at checkout.

We prefer a street address and do not normally ship to PO boxes. If a PO box is your only option, email cs@cybeart.ca before ordering; additional shipping may apply.

From our Mississauga, Ontario location within 1-2 business days for in-stock items. Standard delivery takes 3-9 business days and Express 1-2 business days across Canada. Yukon, NWT and Nunavut ship by weight and can take longer.

Ontario and Quebec: Standard $6.99 (orders under $200) or $9.99 ($200 and up), Express $13.99 or $24.99. Other provinces: Standard $6.99 or $14.99, Express $19.99 or $29.99. Yukon, NWT and Nunavut are charged by weight, from $6.99 for small items to $59.99 for a chair. The exact cost shows at checkout.

No. Shipping is charged on every order, calculated at checkout by weight and destination and shown before you pay. Pickup in Mississauga is free.

cybeart.ca ships within Canada only. United States: cybeart.com. India: cybeart.in. Middle East including Saudi Arabia and the UAE: cybeartmea.com. We do not ship to other countries at the moment.

Chairs and accessories ship to every province. Yukon, NWT and Nunavut are charged by weight and delivery can take longer.

Yes. Free pickup at 5510 Ambler Drive, Unit 6, Mississauga, Ontario L4W 2V1, from 11 am to 5 pm. Choose Pickup at checkout and wait for the ready-for-pickup email before coming in.

Website orders can be returned within 30 days of delivery if as-new, in the original packaging with all parts; chairs must be fully disassembled and repacked. Return shipping is paid by the customer. Email cs@cybeart.ca to start a return.

Email cs@cybeart.ca with your order number and the reason. The team confirms eligibility and sends the return instructions and address. Do not ship anything back before receiving them.

Refunds go to the original payment method within 7 business days of the returned item passing inspection. Original shipping charges are not refunded.

Email cs@cybeart.ca within 48 hours of delivery with photos of the outer box, inner packaging, shipping label and the item, and we arrange the replacement part or item.

Email cs@cybeart.ca with your order number and a photo of the item and label received. We send the correct item and arrange collection of the wrong one at no cost to you.

Return the item under the 30-day policy and place a new order for the one you want; this is the fastest route. Email cs@cybeart.ca if you need help.

APEX 2.0: 3 years, 5 when you register the chair and leave a review. NEO 2.0: 1 year, 3 when you register the chair and leave a review. Registration without a review keeps the standard term. Commercial use such as gaming cafes and venues: 1 year. Valid for chairs bought from our store or an authorized reseller.

Artemis, Xeus and Ghost mice: 2 years. Pocket and Arcus: 1 year. Tri-mode and Lite keyboards: 2 years. Mouse pads: 1 year.

Submit the warranty claim form on cybeart.ca within 14 days of noticing the defect, with your order number, photos, a 10-30 second video of the issue and a photo of the serial label. The team replies within 24-48 hours. Chairs are resolved with replacement parts; faulty peripherals are collected when the replacement ships.

Accidental damage, liquid damage, modifications, harsh chemical cleaning, normal wear such as scuffs, and products bought second-hand or from unauthorized sellers. Shipping and handling for warranty parts is generally not covered unless confirmed in writing.

Chairs: on the label under the seat. Mice and keyboards: on the label on the underside of the product and on the box.

No. Warranty applies to the original purchaser with proof of purchase from our store or an authorized reseller.

No. Everything on the store is new.

Email cs@cybeart.ca or use the contact form on cybeart.ca. We reply within one business day.

Your order number, the product name, a short description of the issue, photos and a 10-30 second video where relevant, and a photo of the serial label. That lets the team resolve most cases in one reply.

On each product's page on cybeart.ca: open the Support section and click Download NODE. There is a separate build for every mouse and keyboard model, Windows only.

In the Support section of each product page, alongside the software download and quick-start shortcuts.

Cybeart is a global premium gaming and workspace brand founded in 2020, with stores for the USA, Canada, India and the Middle East, official licenses with Warner Bros. and DC, and TUV SUD and BIFMA certified chairs. Support is at cs@cybeart.ca.