Buy from a seller whose listing tells you exactly what you are getting: the upholstery by name, the testing behind it, the weight rating, the height range and the warranty terms in full. Our chairs are sold direct on cybeart.com and ship from Texas, and every one of those details is on the product page. Wherever you buy, the checks below are what separate a chair you keep for years from one you replace.
What to Check on Any Listing
A chair page should answer these without you having to email anyone. If it cannot, you have your answer.
The Upholstery, by Name
Look for a named material and a durability figure, not just "premium leather". Ours are leatherette, never genuine leather, and each has its own rating: Endura™ Nappa on APEX is certified by TÜV SÜD past 1,000,000 abrasion cycles, NeoTex™ on NEO past 200,000. The one exception is the APEX Rick and Morty edition, upholstered in EnduraWeave™ fabric. An abrasion figure with a lab's name beside it is something you can hold a seller to.
Independent Certification
The standard to look for is ANSI/BIFMA X5.1, the safety and durability test for office seating. Both of our chairs are certified to it, tested by SGS, and the wheel base, gas lift and tilt mechanism each carry their own BIFMA certification. "Tested", with no test or lab named, tells you very little.
Weight Rating and Height Range
Check both, and take them at their word. Our chairs are rated to 330 lb (150 kg) and fit people from 5'5" to 6'4" (165 to 193 cm). If you are outside that range, a chair made for a different size will serve you better than ours, and a good listing makes that clear before you order.
Adjustment You Will Actually Use
You want lumbar support built into the backrest rather than a loose cushion on its own, armrests that move in more than one direction, and a recline that locks. On our chairs that means ErgoSync™ 4D lumbar on APEX, a built-in lumbar arch plus a memory-foam lumbar pillow on NEO, 4D armrests on both, and recline up to 135° with a multi-angle lock.
The Warranty, in Full
Read the terms, not the badge. Ours, in full:
- APEX: 3 years, plus 2 more when the chair is registered with a review.
- NEO: 1 year, plus 2 more with registration and a review.
Officially Licensed Editions
Want a chair with The Batman, Superman or The Lord of the Rings on it? Check that the listing says Officially Licensed and carries the legal line for the property. On cybeart.com the licensed chairs are built on APEX, with the full APEX specification, so the licence downgrades nothing underneath it.
Buying Direct on Cybeart.com
Here you buy from the brand itself, and the page you order from is the one that lists every spec above.
- Shipping. Orders ship from Texas. Delivery times and costs for your address are on our shipping policy page.
- Returns. The return window and how to start a return are on our refund and returns policy page. Read it before you order, as you would anywhere.
- Warranty registration. Once the chair arrives, register it with a review to add the extra 2 years to the base warranty.
Plan for the Box
A chair is a big delivery, so know the box before it turns up. APEX ships in a box of 33.46 × 28.35 × 15.08 in and weighs 70.5 lb (32 kg) packed. NEO ships in 33.07 × 25.98 × 13.58 in at 66.1 lb (30 kg). Clear a space near where the chair will live, and keep the packaging until you are sure the chair is staying.
The APEX box holds the chair components with the armrests already fitted, the AeroMag™ neck pillow, two side covers, tools and hardware, the manual and the warranty card. NEO adds a memory-foam lumbar pillow, and its armrests come separately for you to fit.
Before You Order
One quick test before any chair goes in your cart. Can you find the material's name, the abrasion rating, the certification and the lab, the weight rating, the height range and the full warranty terms on one page? If they are all there, the seller expects you to compare.
You can run that test on every APEX and NEO edition in our gaming chairs collection.
